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Commonwealth Bank

45 jobs cut · 2025-01-01
Industry: Finance & Insurance Country: Australia Roles: customer service Source type: News AI-attributed
Where AI is cited
“it won’t hire more people unless the job cannot be done by artificial intelligence”
From the source

Australia’s biggest bank, Commonwealth Bank, last year axed 45 customer service roles, but it was forced to backtrack after the AI-powered “voice bot” it introduced led to a spike in workload.

View primary source (smh.com.au) ↗

See every recorded layoff for Commonwealth Bank.

Cite this entry AI Layoff Tracker, AskTheRecruiter.com. "Commonwealth Bank, 45 jobs (2025-01-01)." Retrieved Aug 1, 2026. Primary source: smh.com.au.